Frequently Asked Questions
How do you handle my privacy?
At Lurien Lifestyle Inc., your privacy is sacred.
We understand that trust is at the heart of every meaningful connection — and we honor that trust by protecting your personal information with the highest level of care.
We never share or sell your data. Every detail you share with us is used solely to enhance your experience — to help us know you better, serve you better, and make every interaction with Lurien feel personal, seamless, and inspiring.
When you visit our website or make a purchase, we may collect basic information such as your name, email address, and postal code. This allows us to fulfill your orders efficiently and offer thoughtful recommendations tailored to your preferences.
Our platform is built with advanced security measures to ensure that your transactions and personal data remain completely safe. With Lurien, you can shop, explore, and connect with confidence.
If you ever have questions about how we protect your privacy, we’ve answered some of the most common ones below. And if you need further support, please reach out to us — our team is always here to listen.
What information do you collect, and do you store it?
To create a smooth and personalized shopping experience, we may collect essential information such as your name, shipping address, email, and payment details.
When you create an account, you can shop easily using your personal username and password. These remain active until you decide to deactivate your account.
For your protection, we never store your credit card information.
We securely keep only what’s necessary — such as your username, password, and address — to make your future visits effortless.
Why do you need my email address?
Your email is how we stay connected — to confirm your orders, share shipping updates, and provide attentive customer care.
If you choose to subscribe, you’ll also receive our Lurien newsletter: an intimate space where we share special offers, product launches, and inspirations designed to nurture your wellbeing.
Your information is never shared or sold. It remains with us — safely and respectfully.
Is it safe to use my credit card on your site?
Absolutely. We use advanced encryption and secure payment networks to protect every transaction.
Your payment details are transmitted safely and are never stored on our website or servers. This is the same level of digital protection trusted by leading banks and institutions.
You can purchase with total peace of mind.
What are cookies, and why do you use them?
Cookies are small files stored on your browser that help us recognize you when you return. They allow us to remember your preferences — such as your language, region, or favorite products — and create a more fluid, personalized experience each time you visit.
These cookies are used only to enhance your journey with us. We do not share or sell this data.
How do you keep my purchases private?
Discretion is part of the Lurien experience.
All orders are shipped in plain, unmarked packaging, with no logos or product details visible. Only your name and mailing address appear on the label — ensuring that your purchases remain completely private and known only to you.
What is your Shipping, Returns & Refunds Policy?
At Lurien, customer satisfaction is our top priority. We aim for a simple and transparent process for all shipments, returns, and exchanges.
For complete, detailed information on our general policy, eligibility for returns, timeframes, and how to start a return process, please visit our dedicated **Shipping and Returns Policy Page**.
