Privacy Policy – Lurien
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit or make a purchase on our website, https://lurien.ca. By using our site, you agree to the practices described in this policy. This website is operated in Canada and is subject to Canadian federal and provincial privacy laws.
Our website operates through WooCommerce and other supporting services that require certain personal information in order to process orders and maintain the proper functioning of the platform. During the checkout process, we collect information such as your name, billing and shipping address, email, phone number, order details, IP address, and browser information. Payment information is processed securely by third-party providers such as Stripe or PayPal and is never stored on our servers. This information is used solely to fulfill your orders, manage shipping, verify transactions, provide customer support, and comply with legal obligations within Canadian jurisdiction.
When you complete the Lurien Survey, submit a form on our website, or make a purchase, you may choose to provide explicit consent to receive marketing communications. With this consent, we may use your email address to send newsletters, promotional offers, product updates, and other communications related to our brand. You may withdraw your consent at any time by clicking the “unsubscribe” link included in each email.
If you contact us through a form on the site, we collect your name, email address, message, and technical information such as your IP address and browser details. This information is used only to respond to your inquiries and to provide customer support.
If you leave a comment on our website, we collect the information provided in the comment form as well as your IP address and browser user agent for spam detection and security. An anonymized string generated from your email address may be shared with the Gravatar service to determine whether you are using it. After approval of your comment, your profile image may be publicly visible alongside your comment.
If you upload images to the website, you should ensure that embedded location data (EXIF GPS) is removed, as other visitors may have the ability to detect this information.
Our website uses cookies to ensure proper functionality and to improve the browsing experience. Cookies may be used for shopping cart features, session management, age-verification tools, display preferences, and cookie consent records. If analytics tools such as Google Analytics are enabled, anonymous information about your browsing activity may also be collected. You may disable or manage cookies at any time through your browser settings.
Some content on our site may include embedded material from other websites, such as videos, images, or articles. Embedded content behaves exactly as if you had visited the external site directly, meaning those websites may collect data, use cookies, and track your interaction according to their own privacy policies.
We share personal data only with third parties essential for operating our business. These include payment processors such as Stripe and PayPal, shipping carriers such as Canada Post, UPS, or FedEx, email delivery tools such as WP Mail SMTP or Mailchimp, and security systems designed to detect spam or malicious activity. These third parties are authorized to use your information solely for the functions necessary to operate our website and are not permitted to use your data for any other purpose.
We implement administrative and technical safeguards to protect your information, including SSL encryption, restricted internal access, and security monitoring tools. While no method of online transmission or electronic storage is fully secure, we are committed to applying industry-standard security practices to protect your data.
We retain personal information only for as long as necessary. Comments are kept indefinitely, user account information remains active until the user requests deletion, and order information is retained in accordance with legal and tax requirements in Canada. Messages submitted through contact forms are stored only until your inquiry has been addressed.
You have the right to request access to the personal data we hold about you, to request corrections, to request deletion where applicable, and to withdraw consent for marketing communications. These rights do not extend to data that must be retained for legal, administrative, or security purposes.
Visitor comments may be screened through automated spam detection services, and some information may be processed on servers located outside of Canada, depending on the infrastructure of each service provider.
This website is intended for adults who are 19 years of age or older. We do not knowingly collect or store personal information from individuals under the age of 19. If we become aware that information has been collected from a minor, we will delete it promptly.
If you wish to exercise your rights, request more information, or contact us regarding this Privacy Policy, you may reach us through the contact form on our website or by email at hello@lurien.ca.
This Privacy Policy is governed by the laws of Canada.
Last Updated: November, 2025
